Client Manager
New
M
Modern HealthMental Health
Remote - US, US based team members who live outside the Pacific time zone are expected to work at least six hours between 8 am and 5 pm Pacific time each workday.Full-TimeManager
Salary89,395 - 139,680 USD per year OTE
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Job Details
- Languages
- Fluency in English is required
- Experience
- 6+ years
- Required Skills
- Data AnalysisSalesforceAccount ManagementLooker
Requirements
- 6+ years managing client relationships or selling to HR leaders within B2B tech
- Experience in employer benefits and healthcare is a strong plus
- Proven success strategically and autonomously managing a book of business (30+ customers across segments)
- Fluency in English
- Track record of achieving high retention, adoption, renewal, and expansion metrics
- Skilled at developing and implementing account strategies to maximize customer value and drive revenue growth
- Strong problem-solving and analytical skills with the ability to derive actionable insights from customer data (e.g., Salesforce, Gainsight, Looker)
- Engaging presentation skills with experience leading high-visibility projects such as QBRs/ABRs
Responsibilities
- Manage a portfolio of client accounts, serving as the face of Modern Health for our highest-priority customers
- Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants
- Partner and support sales initiatives by representing the Client Management role
- Conduct regular global account meetings to refine and align customer strategies
- Partner with clients to define and execute a custom program strategy for Modern Health
- Champion and drive engagement with Modern Health’s mental wellness programs
- Strategically use data and insights to guide decision making, employing storytelling and actionable recommendations
- Leverage tools such as Looker, Gainsight, and Salesforce to understand and diagnose client health
- Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care
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