Client Support Specialist
New
SpainFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Russian
- Required Skills
- Analytical SkillsProblem SolvingCustomer support
Requirements
- Exceptional verbal and written communication skills
- Strong analytical and problem-solving abilities
- Ability to think on your feet and provide solutions under pressure
- High sense of responsibility
- Good level of English and Russian languages
- Previous experience in customer support, client services, or related role
- Fintech experience is an advantage
Responsibilities
- Provide customer support
- Perform transaction monitoring
- Monitor provider activity and malfunctions
- Manage and monitor limits
- Manage alerting for new merchants and solutions
- Allocate resources during provider downtime and calculate losses
- Disable methods/acquirers upon internal request
- Process refund requests
- Request user documents
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