Support Specialist (Financial Application Development)
New
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JetBrainsSoftware Development
Belgrade, Serbia; Limassol, Cyprus; Madrid, Spain; Paphos, Cyprus; Prague, Czech Republic; Warsaw, Poland; Yerevan, ArmeniaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Data AnalysisAccountingDocumentationTechnical supportFinanceCustomer supportNetSuite
Requirements
- Ability to investigate complex technical issues while understanding both the accounting and technical impact.
- Strong written and spoken English communication skills.
- Ability to communicate clearly with both technical and non-technical users.
- Ability to work effectively in a fast-paced, dynamic environment.
- Basic knowledge of NetSuite.
- Background in Finance or Accounting.
Responsibilities
- Provide internal customer support and technical support to internal users through different communication channels.
- Investigate issues end to end, identify root causes, and help drive them to resolution.
- Reproduce bugs and collect the details needed for further technical analysis.
- Perform changes in our accounting system, including creating new fields, updating email and PDF templates, and adjusting roles and permissions.
- Create and maintain saved searches and reports to support business needs and improve visibility.
- Adjust system configurations and customizations to support changing operational requirements.
- Train users on how to perform specific tasks in NetSuite and help them use the system with confidence.
- Create and maintain internal documentation so knowledge is structured, accessible, and easy to reuse.
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