Account Manager
New
This role can be based anywhere in the United StatesFull-TimeMiddle
Salary80,000 - 90,000 USD per year OTE
Apply NowOpens the employer's application page
Job Details
- Experience
- 1 year of customer service (Preferred)
- Required Skills
- SalesforceAccount ManagementCustomer SuccessSaaSGoogle WorkspaceSlackEHR
Requirements
- Ability to communicate product value and recognize opportunities
- Strong organizational skills and exceptional follow-through abilities
- Goal-oriented and data-driven
- Strong verbal and written communications
- Affable personality that blends well with an innovative and vibrant startup environment
- 1 year of customer service (Preferred)
- 4-year college degree (Preferred)
Responsibilities
- Serve as a point of contact for assigned customer accounts and maintain existing contracts.
- Respond professionally to urgent inbound phone calls from existing DrChrono customers
- Be a point of contact to handle and resolve customer complaints from customers in your territory
- Identify and escalate priority issues, bugs, or product feature recommendations
- Educate DrChrono customers about new product offerings
- Schedule regular check-ins with our customers to fully optimize their DrChrono account
- Troubleshoot problems and provide relevant information to your clients regarding their accounts
- Onboard and train new clients in all aspects of the DrChrono system
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