Senior Product Support Engineer
New
This individual must be based in Malaysia.Full-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- SQLMicrosoft Azure.NET
Requirements
- Excellent written and verbal English communication skills.
- Extensive experience in hands-on product support.
- Strong experience supporting .NET applications hosted on Microsoft Azure in a production environment.
- Advanced SQL skills for data analysis, troubleshooting, and investigation.
- Proven ability to work directly with clients and manage complex support cases.
- Strong analytical, troubleshooting, and problem-solving skills.
- Experience reviewing logs, system metrics, and error messages.
- Working knowledge of Windows Server and IIS.
- Familiarity with system monitoring and alerting tools in a production environment.
- Strong documentation discipline and attention to detail.
Responsibilities
- Serve as a senior product support resource, assisting clients by diagnosing, troubleshooting, and resolving complex technical issues.
- Own support cases end-to-end, including investigation, communication, resolution, and follow-up.
- Troubleshoot issues across application behavior, data, integrations, and system usage.
- Clearly communicate findings, progress, and resolutions to clients and internal stakeholders.
- Document support cases, root causes, and resolutions in a structured and consistent manner.
- Proactively monitor system health and availability using established monitoring and alerting tools.
- Support and validate infrastructure changes to ensure they do not negatively impact clients.
- Partner with Engineering, Product, and TechOps to resolve issues and improve product stability.
- Perform root cause analysis and recommend preventative measures.
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