Customer Support Engineer
New
Malaysia (Remote) / Indonesia (Remote)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years (Mid-Level) or 1-3 years (Junior)
- Required Skills
- AWSDockerPostgreSQLPythonSQLJavascriptKafka
Requirements
- Bachelor’s in computer science or information technology or an equivalent engineering degree.
- 5+ years or 1-3 years of experience working with Enterprise software solutions.
- Good understanding and proven experience in supporting cloud-based web applications.
- Hands-on skillsets with Python, Java and SQL Scripting.
- At least 1-3 years of experience implementing and supporting Mobile application infrastructure.
- Self-motivated, extensive troubleshooting skills and knowledge of debugging.
- Customer oriented and face to face post-sales services experience with excellent communications skills.
Responsibilities
- Understand mobile applications, SaaS based delivery models and troubleshoot /debug issues reported by the customer.
- Maintain a high level of customer satisfaction and take ownership of customer issues reported and seeing problems through to resolution.
- Provide Zimperium’s management with adequate visibility on any potentials risks.
- Learn everything about the product.
- Validate Customer specific fixes and releases working with QA team.
- Develop technical documentation for specific customer needs.
- Gather Customer’s feedback and follow the standard escalation procedures for unresolved product issues and bugs.
- Create JIRAs for engineering to work on.
- Work closely with customer success, development and product teams in different time zones to address customer issues.
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