Lead, Performance Excellence
New
United StatesFull-TimeLead
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum 3 years of experience in a Quality Lead, Performance Analytics, or similar role.
- Required Skills
- Data AnalysisMicrosoft ExcelReportingProcess improvementPowerPoint
Requirements
- Minimum 3 years of experience in a Quality Lead, Performance Analytics, or similar role.
- Strong understanding of quality management frameworks and performance improvement methodologies.
- Advanced analytical and problem-solving skills with the ability to interpret complex datasets.
- Proficiency in MS Excel, Word, and PowerPoint for reporting and presentations.
- Experience preparing and delivering executive-level reports and performance briefings.
- Strong written and verbal communication skills in English.
- Ability to structure data, identify trends, and translate insights into clear recommendations.
- Strong time management and organizational skills in a fast-paced environment.
- Collaborative, adaptable, and proactive mindset with a focus on continuous improvement.
Responsibilities
- Lead performance analysis efforts to identify key drivers impacting quality, efficiency, and overall operational outcomes.
- Manage calibration sessions and ensure alignment of quality analysts with defined performance and audit standards.
- Develop, maintain, and deliver accurate reports, dashboards, and visualizations aligned with business objectives.
- Analyze audit data to identify trends, root causes, and opportunities for process improvement.
- Collaborate with stakeholders and executives to communicate findings and recommend actionable solutions.
- Monitor compliance with quality standards and ensure consistent application of audit methodologies.
- Identify process inefficiencies and recommend improvements to policies, procedures, and operational workflows.
- Maintain documentation of performance results and corrective actions to support continuous improvement efforts.
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