Professional Services Operations Manager

New

USA - RemoteFull-TimeManager

Salary not disclosed

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Job Details

Experience: 8+ years of experience in Professional Services, Operations, or related roles
Required Skills: Cross-functional collaborationStakeholder managementData analyticsChange Management

8+ years of experience in Professional Services, Operations, or related roles
Strong understanding of services business models, including utilization, revenue recognition, and margin drivers
Proven experience in forecasting, capacity planning, and operational process improvement
Advanced analytical skills with experience building models and dashboards, using data to influence decisions
Excellent cross-functional collaboration and stakeholder management skills

Lead services forecasting and capacity planning to align resource supply with customer demand
Drive resource utilization and margin optimization, identifying opportunities to improve efficiency and profitability
Own professional services process design and optimization, including standardization and continuous improvement of delivery workflows
Establish services pipeline visibility and backlog management, ensuring proactive planning and prioritization across teams
Develop and maintain services performance reporting, including dashboards and KPIs to support data-driven decision-making
Manage billing operations and escalations, ensuring timely, accurate invoicing and resolution of customer disputes
Identify and mitigate revenue leakage risks across the services lifecycle (from booking to billing)
Own and optimize PS systems and tools (e.g., PSA, reporting platforms), ensuring data accuracy and usability
Establish operational governance rhythms (e.g., forecast reviews, utilization tracking, business reviews)
Lead cross-functional alignment to close process gaps and drive durable solutions – not just recommendations

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