Mental Health / Behavioral Health Medical Virtual Assistant
New
W
Winning AssistantsHealthcare
Philippines, 9:00 AM – 6:00 PM Eastern Daylight TimePart-TimeMiddle
Salary5 - 6 USD per hour
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Job Details
- Languages
- English
Requirements
- Experience as a Medical Virtual Assistant, Intake Coordinator, or similar healthcare role.
- Previous experience in behavioral or mental health practice administration.
- Experience with new patient intake, referral management, and insurance verification.
- Familiarity with EMR/EHR systems (Therapy Notes experience preferred).
- Excellent phone handling and patient communication skills.
- Strong organizational and multitasking abilities.
- Proficient in speaking and writing English.
- Must be able to submit an NBI clearance and/or Local Police Clearance background check.
- Technical requirements: Laptop/desktop, 10 Mbps+ internet, noise-canceling headset, and webcam.
Responsibilities
- Respond to and vet incoming patient referrals.
- Manage the new patient intake process from initial inquiry to scheduling.
- Enter patient information into EMR/EHR systems.
- Verify patient insurance eligibility and benefits.
- Coordinate and schedule consultation calls and full patient appointments.
- Handle inbound phone calls and patient inquiries.
- Follow up with patients regarding appointments, insurance, and documents.
- Manage and organize patient contact lists and correspondence.
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