Account Specialist
New
Source API remote eligibility restrictions: United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2-3 years
- Required Skills
- Business DevelopmentData AnalysisProblem SolvingCustomer serviceNegotiationMS OfficeAccount ManagementCRM
Requirements
- Bachelor’s degree in Business Management or related field preferred
- High School Diploma or equivalent required
- Minimum of 2-3 years’ experience managing and supporting customer accounts
- Experience working in a remote environment preferred
- Knowledge of customer service software, reporting and CRM systems
- Strong organizational skills
- Ability to independently manage all aspects of the job role
- Strong computer skills (MS Outlook, Word, Excel)
- Decisive thinking and leadership abilities
- Excellent interpersonal and client-relations skills
- Negotiation, conflict resolution, and presentation skills
Responsibilities
- Manage and oversee key client accounts to ensure strategic alignment and overall satisfaction
- Exercise independent judgment and discretion in developing and implementing client account strategies
- Analyze client performance metrics and recommend solutions that drive business outcomes
- Establish, monitor, and adjust client targets to meet contractual and company goals
- Serve as the primary point of escalation and resolution for complex client issues
- Engage, train, and consult with clients on effective use of the software
- Lead Quarterly Business Reviews and strategic planning sessions
- Identify opportunities for growth, expansion, and improved service delivery
- Collaborate with senior management to influence service offerings
- Lead client presentations, proposals, and contract renewals
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