Customer Success Manager - Key
New
Remote U.S.-based role, Central Time ZoneFull-TimeManager
Salary70,000 - 90,000 USD per year
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Job Details
- Experience
- 4–7 years
- Required Skills
- Account ManagementStakeholder managementData analyticsCustomer SuccessSaaS
Requirements
- 4–7 years of experience in customer success, account management, or client-facing SaaS sales roles
- Proven track record managing renewals, retention, and revenue expansion within B2B SaaS environments
- Strong ability to build trusted relationships with stakeholders, including executive-level contacts
- Experience identifying and executing upsell and cross-sell opportunities
- Data-driven mindset with the ability to analyze usage patterns, adoption metrics, and account health signals
- Excellent communication skills, with the ability to influence and present clearly across all levels of an organization
- Strong consultative approach to solving customer challenges and improving business outcomes
- Ability to manage multiple accounts and priorities in a fast-paced, evolving environment
- Collaborative mindset with experience working cross-functionally across internal teams
Responsibilities
- Own the full post-sale customer lifecycle, including onboarding, adoption, renewals, and expansion opportunities
- Build and maintain strong relationships with key stakeholders, acting as a trusted advisor to customer organizations
- Drive retention and renewal strategies while proactively identifying and mitigating churn risk
- Identify upsell and cross-sell opportunities based on customer needs and platform usage
- Use customer data and analytics to monitor account health, adoption trends, and success metrics
- Collaborate cross-functionally with sales, product, and support teams to ensure seamless customer experiences
- Advocate for customer needs internally by sharing insights that inform product and go-to-market improvements
- Expand relationships within accounts by identifying new stakeholders and use cases
- Provide consultative guidance to help customers optimize workflows and business outcomes through the platform
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