Customer Success Manager
New
You may choose to work in our office or work remotely from a home office, but you must be authorized to work in the U.S., 8am and 8pm ESTFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisAccount ManagementRelationship managementCRMCustomer SuccessSaaS
Requirements
- 5+ years of experience in Customer Success, Account Management, Client Relations, or a customer-facing SaaS role
- Strong ability to build and maintain long-term client relationships with key stakeholders
- Experience analyzing customer usage data, identifying trends, and recommending solutions
- Excellent written and verbal communication skills
- Ability to conduct business reviews and present recommendations
- Proven ability to manage multiple accounts and priorities
- Strong problem-solving and troubleshooting skills
- Comfortable learning new technologies, software platforms, and product features quickly
- Demonstrated ability to identify opportunities for account growth and upselling
- Bachelor’s degree preferred
Responsibilities
- Serve as a strategic partner and oversee key accounts and relationships
- Understand and uncover business objectives and priorities of clients
- Reframe conversations away from product gaps toward maximizing value
- Prescribe creative solutions and identify opportunities for growth
- Manage migration to the rearchitected Thrive 2.0 platform
- Ensure high retention and successful customer outcomes
- Serve as the main point of contact for key decision makers
- Analyze user activity and conduct business reviews
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