Client Success Manager
L
Linear AgencyHealthcare Marketing
United States, 9-5 ESTFull-TimeMiddle
Salary$50k - $80k / year
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Job Details
- Experience
- 2–4 years
- Required Skills
- Data AnalysisAccount ManagementCRMSlack
Requirements
- 2–4 years of CSM experience in B2B SaaS or agency settings
- Proven track record of 90%+ client retention and account growth
- Excellent written communication skills
- Data-driven mindset with the ability to translate metrics into insights
- Proactive problem-solving skills
- Ability to manage 30–60 concurrent client relationships
- Experience with CRM platforms and project management tools
Responsibilities
- Primary point of contact for 30–60 assigned accounts
- Manage dedicated Slack channels with a 2-hour response time
- Conduct onboarding, launch, and weekly/bi-weekly check-in calls
- Monitor campaign performance metrics and lead flow
- Coordinate with media buyers and tech team on strategy and integrations
- Identify upsell and account expansion opportunities
- Perform sentiment analysis to identify and save at-risk accounts
- Maintain task organization and client data in ClickUp
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