Customer Service Representative
New
I
IronMountain SolutionsCall Center Support
Fully remoteFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- Bachelor’s degree (no experience required), or High school diploma (or equivalent) and 6 years of relevant experience
- Required Skills
- Customer serviceActive listeningData entry
Requirements
- Bachelor’s degree or High school diploma (or equivalent) with 6 years of experience.
- Ability to obtain a Public Trust Clearance.
- Exceptional written and verbal communication skills.
- Ability to quickly develop an understanding of merchant mariner credentialing laws, regulations, policies, and processes.
Responsibilities
- Answering or making calls to clients to address needs, complaints, or issues.
- Responding efficiently and accurately to callers with solutions.
- Engaging in active listening and diffusing angry clients.
- Building relationships with clients and team members.
- Utilizing software, databases, scripts, and tools.
- Striving to meet or exceed call center metrics.
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