Customer Service Representative
New
Los Angeles, CaliforniaFull-TimeEntry
Salary45,000 - 70,000 USD per year
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Job Details
- Required Skills
- Customer service
Requirements
- Experience in customer service or the travel industry is helpful but not required
- Strong written and verbal communication skills
- Ability to work independently and stay organized in a remote setting
- Comfortable using email, booking platforms, and CRM tools
- Reliable internet access and a personal computer
- Must be 18 years or older
- Passion for travel and helping others plan their perfect trip
Responsibilities
- Assist clients with travel inquiries, booking options, and reservation management
- Communicate with clients via email, phone, and messaging tools in a professional and friendly manner
- Recommend and help book travel arrangements including hotels, resorts, cruises, flights, and activities
- Manage changes, cancellations, and special requests efficiently and accurately
- Maintain updated records of client preferences, bookings, and correspondence
- Collaborate with travel advisors and supplier partners to ensure seamless service
- Stay informed on travel trends, destination updates, and special promotions
- Deliver a client-first experience that builds trust, loyalty, and repeat business
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