Senior Value Engineer
New
M
MimicaAI Task Mining
New York, California, Connecticut, Florida, Massachusetts, New Jersey, North Carolina, Rhode Island, South Carolina, TexasFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisMicrosoft ExcelStakeholder managementProcess improvementCustomer Success
Requirements
- Proven background in customer success, value engineering, or management consulting.
- Hands-on experience in process improvement methodologies or tools (Lean, Six Sigma, etc.).
- Strong analytical skills – comfortable working with large data sets in Excel using pivot tables, lookups, and custom formulas.
- Track record of building trust-based relationships with business and technical audiences.
- Exceptional communication skills, including delivering presentations and training.
- Demonstrated ability to prioritize effectively in fast-paced environments.
- Collaborative mindset with a bias toward action.
Responsibilities
- Serve as a strategic advisor and thought leader in leveraging Mimica to achieve customers’ desired business outcomes.
- Ensure issue resolution and provide product support when customers and users encounter roadblocks and problems.
- Collaborate closely with Sales, Marketing, Solution Engineering and Partner teams to co-create and execute customer account strategies.
- Identify opportunities for upselling, cross-selling, and further expansion within existing accounts.
- Act as the voice of the customer internally, advocating for customer needs and provide feedback to internal groups.
- Build and execute tailored customer success plans to ensure value delivery aligned with customer strategic initiatives.
- Communicate to customers about their business by pinpointing problems, issues, or opportunities.
- Execute training programs, workshops, and onboarding sessions to drive user adoption.
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