Technical Support Specialist
New
R
Riva International, Inc.Software Development
Must hold a valid work permit or be a permanent resident or citizen of Canada.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- C#JiraTechnical supportCRMZendesk
Requirements
- 5+ years of experience in customer service, help desk, or IT network support
- Computing technology diploma, university degree, or MCSA
- Knowledge of web server administration using IIS
- Proficiency with .Net Framework, load balancing, and disaster recovery
- Knowledge of Windows Server 2012+
- Proficient in PowerShell scripting
- Experience using Fiddler or F12 Developer tools
- Experience with C# for reading logs and identifying errors
- Fluent in written and spoken English
- Experience providing remote support for client, server, and web-based applications
Responsibilities
- Effectively respond to selected customer inquiries quickly and efficiently
- Delivering remote installation, configuration, and support for Riva Cloud and Riva On-premises customers
- Providing remote troubleshooting and technical support
- Assisting in testing and documentation of installation and configuration
- Documenting activities in Zendesk and creating Jira tickets
- Escalating support calls to senior team members
- Maintaining knowledge base and resources
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