- Effectively respond to selected customer inquiries quickly and efficiently
- Delivering remote installation, configuration, and support for Riva Cloud and Riva On-premises customers
- Providing remote troubleshooting and technical support
- Assisting in testing and documentation of installation and configuration
- Documenting activities in Zendesk and creating Jira tickets
- Escalating support calls to senior team members
- Maintaining knowledge base and resources
C#JiraTechnical support+2 more