Consumer Product Operations Specialist
United States, This role functions asynchronously to a standard 9-5 working schedule and may require work to be performed during early mornings, evenings and weekends (off-hours).Full-TimeMiddle
Salary62,000 - 75,000 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Quality AssuranceStakeholder management
Requirements
- 2+ years of relevant experience in client-facing technical project management, digital agency operations, or e-commerce onboarding.
- Proven experience in stakeholder relationship management, including navigating diverse client personalities.
- Prior experience in the automotive, dealership, digital agency, or e-commerce sectors.
- Basic understanding of web architecture and systems.
- Ability to translate complex technical requirements into clear, actionable instructions.
- Proven experience managing high-volume, concurrent implementations while balancing competing priorities and strict deadlines.
- Proficiency in identifying and mitigating project risks, specifically regarding technical configuration errors or platform transition issues.
- Capacity to understand and manage the relationships between complex systems, including domain management, DNS configuration, and data integrations.
- Exceptional attention to detail when configuring and testing sensitive financial workflows, payment processors, and pricing logic.
- High level of agility in navigating organizational change and platform migrations.
Responsibilities
- Serve as the Primary Onboarding Guide: Act as the lead consultant for dealerships during the implementation phase, guiding them through the transition from legacy systems to our latest e-commerce suite.
- Stakeholder Relationship Management: Navigate and manage diverse personalities within individual dealerships and large dealership groups, ensuring alignment and maintaining professional momentum throughout the build process.
- Strategic Consulting: Provide expert advice and strategic guidance to dealerships and OEM partners, ensuring their operational approach aligns with long-term business goals.
- Cross-Functional Orchestration: Coordinate communication between internal technical teams, field sales representatives, and external dealership management to ensure project milestones are met.
- Storefront Construction: Execute the end-to-end technical setup for e-commerce websites, including domain management, DNS configuration, and visual quality assurance.
- System Data Integration: Assist with and audit the technical 'plumbing' of the platform by coordinating inventory file ingestion and configuring complex pricing logic to ensure data accuracy.
- Financial Workflow Validation: Manage the setup and testing of merchant accounts and payment processors to ensure secure and seamless transaction flows.
- Pipeline Optimization: Manage a high volume of concurrent implementations, balancing competing priorities and strict 'Go-Live' deadlines without sacrificing quality.
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