Senior Business Systems Analyst, Enterprise AI Operations
New
W
WebflowEnterprise AI
United States (all figures cited below are in USD and pertain to workers in the United States) Location: Remote-first (United States; BC & ON, Canada)Full-TimeSenior
Salary128,000 - 175,000 USD per year
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Job Details
- Experience
- 4+ years
- Required Skills
- Stakeholder managementChange ManagementSaaSGenerative AI
Requirements
- 4+ years of experience as a Business Systems Analyst, Business Operations Analyst, or similar role in a SaaS or tech environment.
- Hands-on experience administering enterprise generative AI tools (Claude Enterprise, ChatGPT Enterprise, Gemini, or comparable).
- Experience with user provisioning, usage monitoring, cost management, and policy enforcement.
- Demonstrated experience gathering requirements from technical and non-technical stakeholders.
- Ability to translate business requirements into actionable specs for engineering or ops teams.
- Experience building and running enablement programs, documentation, or training that drove measurable adoption.
Responsibilities
- Own the day-to-day administration, governance, and user support for Webflow's enterprise AI tool stack.
- Partner with the Senior AI Product Owner and stakeholders to gather requirements for new agents.
- Translate business problems into clear specs for the Enterprise AI Ops team.
- Build and maintain frameworks, skills, and reusable patterns for scaling AI.
- Support the agent development lifecycle via intake reviews and backlog management.
- Lead company-wide enablement efforts such as office hours and documentation.
- Act as the connective tissue between IT, Security, Finance, and the business for AI tooling.
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