Customer Experience Specialist
New
N
NovigSports Tech
America's #1 sports prediction market... go live across all 50 states, ETFull-TimeMiddle
Salary52,000 USD per year
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Job Details
- Required Skills
- Data AnalysisTroubleshootingTechnical supportCustomer support
Requirements
- Ability to thrive in live, high-stakes environments.
- Strong communication skills with empathy and confidence.
- Technical comfort navigating multiple systems simultaneously.
- Understanding of betting lines, spreads, and exchange mechanics.
- Demonstrated ability to exercise good judgment under pressure.
- Willingness to work non-traditional hours including nights and weekends.
- Ability to operate effectively without rigid process structures.
Responsibilities
- Field live chats and emails via Intercom.
- Resolve time-sensitive issues during live NFL and NBA events.
- Use internal admin tools to verify accounts and investigate transactions.
- Troubleshoot platform issues.
- Flag recurring issues and contribute to internal documentation and FAQs.
- De-escalate frustrated users and explain complex mechanics to newcomers.
- Maintain clear, accurate, and on-brand communication.
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