Director, Revenue Cycle Operations
New
United StatesFull-TimeDirector
Salary110,000 - 147,768 USD per year
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Job Details
- Experience
- 7–10 years of progressive experience in revenue cycle management
- Required Skills
- Data analytics
Requirements
- 7–10 years of progressive experience in revenue cycle management
- 3–5+ years of direct people leadership managing teams of 50–100+ employees
- Experience operating within modular or segmented AR/revenue cycle models rather than full end-to-end ownership
- Strong background in both professional billing and hospital/facility billing environments
- Proven client-facing experience with the ability to independently manage operational discussions
- Experience making staffing, prioritization, and capacity decisions in high-volume, variable workflow settings
- Strong analytical and data-driven decision-making skills
- Ability to lead and manage fully remote teams effectively
- Excellent communication, organizational, and stakeholder management skills
- Bachelor’s degree or equivalent experience preferred
Responsibilities
- Lead and manage up to 100 FTEs delivering modular revenue cycle management services across professional and hospital billing environments, ensuring performance, quality, and productivity standards are met.
- Own operational outcomes for an assigned AR scope, including payer segments, denial management, billing workflows, or collections queues, aligned with client goals and SLAs.
- Make real-time staffing, prioritization, and capacity decisions based on fluctuating inventory, payer behavior, and workflow demand.
- Serve as the primary operational client contact for your assigned scope, independently managing routine performance discussions and issue resolution.
- Collaborate with peer directors and cross-functional leaders to ensure seamless coordination across the broader revenue cycle ecosystem.
- Monitor and analyze productivity, compliance, quality, and financial performance using operational dashboards and queue-level reporting.
- Ensure adherence to payer rules, regulatory requirements, and client-specific policies across all workflows.
- Lead, coach, and develop frontline managers and supervisors within a fully remote operating model.
- Actively engage with operational data and workflows to drive hands-on leadership and continuous performance improvement.
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