Operations Analyst
New
Fully remote role within Latin America, US East Coast hoursFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 0–2 years
- Required Skills
- Project ManagementData AnalysisMicrosoft ExcelCustomer servicePowerPointGoogle WorkspaceSlack
Requirements
- 0–2 years of professional experience in operations, analytics, program coordination, or similar roles
- Bachelor’s degree or equivalent practical experience
- Strong project management skills with the ability to handle multiple deadlines and stakeholders simultaneously
- Excellent written and verbal communication skills for diverse audiences and learner groups
- Strong analytical mindset with ability to interpret data and generate actionable insights
- High attention to detail, strong work ethic, and ability to perform under pressure with minimal supervision
- Proactive, adaptable, and comfortable working in ambiguous or fast-changing environments
- Experience with Google Suite and Microsoft Office (especially Excel and PowerPoint)
- Familiarity with tools such as Slack and Zoom is a plus
- Customer service mindset with experience supporting users or clients preferred
- Ability to work aligned with US East Coast hours, including occasional weekend (Saturday) operations
Responsibilities
- Support the setup, launch, and operational management of live online training programs, including admissions workflows, application processes, and instructional staffing coordination
- Collaborate with program managers, operations, and curriculum teams to ensure smooth execution of data science and analytics programs
- Monitor learner pipelines, support enrollment processes, and assist with marketing, Q&A sessions, and applicant engagement activities
- Provide real-time support to learners, instructors, and teaching assistants to ensure a high-quality learning experience
- Conduct operational and performance analysis on program data to identify insights across cohorts, regions, and delivery channels
- Execute ad hoc projects related to program improvement, experimentation, and operational scaling
- Support live class operations, including managing synchronous online sessions (typically on Saturdays) and ensuring seamless delivery
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