Associate Staff Consultant, Business Analyst (Salesforce)
New
IndiaFull-TimeStaff
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- AgileBusiness AnalysisSCRUMRESTful APIsStakeholder management
Requirements
- 5+ years of experience in Business Analysis, requirements elicitation, and Agile software delivery environments.
- Strong functional expertise in Salesforce Sales Cloud and Service Cloud.
- Deep understanding of Salesforce standard objects, workflows, validation rules, approval processes, reporting, and security models.
- Experience working with Salesforce integrations, APIs, middleware concepts, and platform capabilities from a functional perspective.
- Hands-on experience creating BRDs, FSDs, user stories, process flow diagrams, and business documentation.
- Familiarity with Agile methodologies such as Scrum and Kanban, including stakeholder collaboration in cross-functional teams.
- Strong analytical, communication, presentation, and stakeholder management skills.
- Ability to connect technical concepts with business outcomes and provide consultative guidance to clients and teams.
- Experience with release management, change management, testing coordination, and troubleshooting complex integration scenarios.
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
Responsibilities
- Gather, analyze, and document functional and non-functional business requirements for Salesforce projects and digital transformation initiatives.
- Act as the liaison between business stakeholders and technical teams, ensuring alignment between business goals and technical solutions.
- Collaborate with architects and developers to design scalable Salesforce Sales Cloud and Service Cloud solutions following platform best practices.
- Prepare BRDs, FSDs, process maps, use cases, wireframes, prototypes, and workflow documentation to support project delivery.
- Conduct impact analysis, support release management activities, and ensure solution feasibility within project constraints.
- Participate actively in Agile ceremonies such as sprint planning, backlog grooming, retrospectives, and daily stand-ups.
- Support user adoption initiatives by developing training materials, release documentation, and functional guidance for end users.
- Monitor project progress, risks, scope, quality metrics, and stakeholder expectations throughout the project lifecycle.
- Identify optimization opportunities within existing Salesforce implementations and contribute to continuous improvement initiatives.
- Mentor team members and contribute to maintaining high delivery standards and consulting excellence.
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