ServiceNow Solutions Architect, ITSM/CSM
New
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- AgileJavascriptServiceNow
Requirements
- 7+ years of experience administering and implementing ServiceNow solutions, with strong expertise in ITSM and CSM modules.
- Deep knowledge of ITIL framework and how it applies to enterprise service management.
- Strong hands-on development experience including JavaScript, Business Rules, Client Scripts, Script Includes, and Flow Designer.
- Proven experience leading technical teams in complex ServiceNow implementation projects.
- Ability to communicate effectively with both technical teams and business stakeholders.
- Experience working in Agile environments, including story refinement, sprint planning, and testing cycles.
- Strong understanding of configuration management principles within IT service environments.
- ServiceNow System Administrator certification and/or Implementation Specialist certification preferred.
- Bachelor’s degree or equivalent professional experience, including military background where applicable.
- Strong problem-solving mindset with the ability to manage multiple priorities under pressure.
Responsibilities
- Lead end-to-end ServiceNow solution delivery projects, from discovery and design to implementation and deployment.
- Facilitate client workshops, demos, and requirement-gathering sessions to define optimal business and technical solutions.
- Design scalable architectures aligned with ITIL best practices and organizational goals.
- Translate business requirements into well-structured technical designs, Agile stories, and actionable tasks.
- Assign, coordinate, and review work performed by technical consultants to ensure quality delivery.
- Ensure solutions are optimized for performance, maintainability, and reduced technical debt.
- Collaborate with project managers and business consultants to ensure alignment across delivery streams.
- Provide guidance on ServiceNow capabilities, configuration, and customization best practices.
- Support continuous improvement of delivery methodologies and platform standards.
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