Senior Engineering Manager, Service Hub Omnichannel Group
New
United StatesFull-TimeManager
Salary250,600 - 401,000 USD per year
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Job Details
- Required Skills
- Cross-functional collaborationSaaS
Requirements
- Proven experience leading and scaling engineering teams of 20+ engineers, including senior ICs and team leads.
- Strong background in product engineering, with experience building and scaling SaaS products in high-growth environments.
- Ability to lead full-stack technical discussions and influence both frontend and backend architecture decisions.
- Demonstrated hands-on technical credibility with experience contributing to engineering design and mentoring teams.
- Experience managing performance, setting goals, and driving high-performing engineering cultures.
- Strong cross-functional collaboration skills with Product, Design, and Engineering leadership teams.
- Ability to operate effectively in ambiguous environments and make sound technical and product decisions.
- Experience integrating or leveraging AI/GenAI in product development or engineering workflows.
- Strong communication and leadership skills with the ability to align diverse stakeholders.
Responsibilities
- Lead, coach, and grow multiple engineering teams within an omnichannel product organization, including senior engineers and team leads.
- Define and execute technical and product roadmaps in collaboration with Product and Design leadership.
- Drive delivery of scalable, high-quality SaaS and platform capabilities across multiple communication channels.
- Provide hands-on technical leadership, contributing to architecture discussions and guiding key engineering decisions.
- Establish a strong engineering culture focused on performance, accountability, and continuous career development.
- Enable teams to operate effectively in ambiguous environments, fostering clarity, experimentation, and rapid iteration.
- Ensure platform scalability and integration capabilities that support internal teams and external partners.
- Partner cross-functionally to align engineering execution with broader business and product strategy.
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