Senior Director of Technology

United StatesFull-TimeDirector

Salary not disclosed

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Job Details

10+ years of experience in technology or business systems leadership within retail, apparel, or consumer goods industries
Expert-level experience with NetSuite ERP, including implementation, optimization, and multi-entity management
Strong understanding of omnichannel operations, including eCommerce, wholesale, and retail environments
Proven experience with end-to-end business processes such as order-to-cash, procure-to-pay, inventory, and fulfillment
Experience integrating third-party systems (eCommerce platforms, WMS, EDI, POS, 3PLs) using APIs or middleware
Track record of leading ERP implementations and system scaling in high-growth environments
Strong leadership skills with a player-coach approach to team development
Excellent program management, problem-solving, and communication skills
Ability to drive change management, training, and enterprise-wide system adoption

Own and manage the organization’s technology ecosystem, with primary accountability for ERP systems such as NetSuite
Ensure system stability, scalability, and alignment with business strategy and operational needs
Lead system enhancements, integrations, automation, and AI-driven initiatives
Define and manage the technology roadmap, ensuring timely and cost-effective delivery
Partner with Finance and Operations teams to ensure accurate data, reporting integrity, and compliance
Oversee end-to-end business process optimization, including order-to-cash, procure-to-pay, inventory, and fulfillment
Manage external vendors and technology partners, ensuring accountability and performance
Lead incident management and long-term resolution strategies
Drive system adoption through documentation, training, and change management
Build and mentor a high-performing, hands-on technology team

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