Vice President, Service Delivery
New
United StatesFull-TimeVp
Salary145,600 - 167,400 USD per year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Operations ManagementProcess improvement
Requirements
- Significant experience leading large-scale, multi-site healthcare operations or similarly regulated service delivery environments.
- Proven track record managing managers and supervisors overseeing frontline operational teams across multiple geographic locations.
- Strong expertise in operational KPIs, workforce optimization, SLA management, productivity analysis, and data-driven decision-making.
- Experience leading enterprise operational transformation initiatives involving process standardization, automation, or workflow modernization.
- Demonstrated ability to drive operational scalability while maintaining service quality and cost efficiency.
- Strong leadership and people management skills with experience developing leader-of-leaders in fast-paced environments.
- Excellent collaboration, communication, and stakeholder management capabilities across technical, operational, and commercial teams.
- Experience working in compliance-driven industries with strong understanding of operational governance and regulatory requirements.
- Healthcare Information Management (HIM), Release of Information (ROI), or related healthcare operations experience is highly preferred.
- Lean, Six Sigma, or continuous improvement certifications/background considered a strong advantage.
- Willingness and ability to travel up to approximately 50% across multiple regions.
Responsibilities
- Lead regional and multi-site service delivery operations, overseeing managers, supervisors, frontline staff, and global operational teams.
- Own operational performance metrics including turnaround time (TAT), on-time delivery (OTD), productivity, staffing efficiency, quality, and SLA compliance.
- Drive the implementation and adoption of standardized workflows, compliance protocols, and operational best practices across all assigned regions.
- Partner with Workforce Management, Training, Network Operations, Product, and Implementation teams to ensure operational readiness and scalable execution.
- Analyze operational and financial performance data to identify trends, mitigate risks, and implement continuous improvement initiatives.
- Lead operational transformation programs focused on automation, standardization, digital workflow adoption, and scalable service delivery models.
- Support customer success by managing escalations, improving client satisfaction, and strengthening operational responsiveness.
- Develop and mentor high-performing leadership teams, fostering engagement, accountability, and long-term talent growth.
- Oversee budgeting, workforce planning, resource allocation, and vendor coordination to support sustainable operational growth.
- Collaborate cross-functionally with commercial, compliance, and product teams to align delivery capabilities with evolving business objectives.
View Full Description & ApplyYou'll be redirected to the employer's site
