Peoplelink Service Representative
New
USFull-TimeMiddle
Salary39.13 USD per hour
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Job Details
- Experience
- 3+ years of office or administrative experience
- Required Skills
- Microsoft ExcelCustomer serviceData entryServiceNowWorkday
Requirements
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred depending on experience level.
- 3+ years of office or administrative experience with strong customer service responsibilities.
- Experience in HR, payroll, higher education, or shared services environments is strongly preferred.
- Strong proficiency in Microsoft Office applications, including Word, Excel, and database tools.
- Ability to type accurately at a moderate to fast pace with strong attention to detail.
- Excellent written and verbal communication skills, including proofreading and documentation accuracy.
- Strong interpersonal skills with proven ability to manage conflict, solve problems, and support customers effectively.
- Ability to manage multiple priorities in a deadline-driven and high-volume environment.
- Familiarity with HRIS or case management systems such as Workday or ServiceNow is a plus.
- Strong commitment to delivering exceptional customer service with professionalism and discretion.
Responsibilities
- Serve as the primary point of contact for the PeopleLink Service Center, responding to inquiries related to benefits, payroll, employee data, time entry, and HR policies.
- Provide accurate information and guidance while ensuring adherence to established procedures and institutional policies.
- Escalate complex or sensitive cases to appropriate departments such as HR, Payroll, IT, Budget, Bursar, or Registrar for resolution.
- Review personnel action forms and updates to identify changes such as new enrollments, terminations, promotions, and benefits eligibility.
- Maintain and monitor benefits enrollment processes, ensuring accuracy and compliance with applicable rules.
- Prepare correspondence, reports, and documentation for internal and external stakeholders, ensuring clarity and accuracy.
- Manage and update databases, spreadsheets, and records using advanced word processing and data tools.
- Prioritize daily administrative tasks and coordinate workflow support for student and casual employees when applicable.
- Assist with hiring and onboarding processes for student and casual staff as needed.
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