Customer Success Engineer
New
H
HightouchAI Marketing
North AmericaFull-TimeMiddle
Salary85,000 - 110,000 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- SQLRESTful APIsCRMCustomer SuccessSaaSSlack
Requirements
- 2+ years in a customer-facing role.
- Technical background via experience or education.
- Conversant in SQL or willingness to learn.
- Understanding of SaaS tools such as CRMs, ESPs, and ERPs.
- Strong discovery and interpersonal skills.
- Intellectual curiosity and ambition.
- Excellent verbal and written communication skills.
- Ability to adapt to an ever-changing environment.
- Understanding of the technology industry.
Responsibilities
- Work directly with all users to ensure platform value.
- Support customers via Intercom, Slack, phone, and email.
- Read and interpret API documentation.
- Understand standard SaaS tools like CRMs, ESPs, and ERPs.
- Collaborate with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations.
- Participate in cross-functional company initiatives.
- Drive an exceptional experience for every user.
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