Call Center Agent
J
Jerry.aiFintech Insurance
Location: Charlotte, North Carolina; Secondary Locations: Houston, Texas, Orem, Utah, Reno, Nevada, Nashville, Tennessee, Tucson, ArizonaFull-TimeMiddle
Salary$19 – $21 per hour • Offers Equity; Base Hourly Pay $19 – $21 per hour • Offers Equity
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Job Details
- Experience
- 2+ years
- Required Skills
- Customer serviceMultitasking
Requirements
- 2+ years of experience in a call center environment
- Ability to multitask
- Ability to manage multiple competing priorities
- Passion for helping others
- Willingness to obtain P&C license within 60 days of hire
Responsibilities
- Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers
- Add lienholder information
- Send policy documents
- Answer questions regarding insurance policy details, coverages, or benefits
- Make changes to existing policies
- Retain policyholders by actively finding solutions for customers at risk of cancellation
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