Lead Client Analyst
New
Fully remote opportunityFull-TimeLead
Salary115,000 - 130,000 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- SQLMicrosoft Power BITableauMicrosoft ExcelData visualizationPowerPoint
Requirements
- 7+ years experience working in a client facing role
- Demonstrated expertise in building client relationships and driving client engagement, value, and satisfaction
- Advanced Proficiency in Excel and PowerPoint
- Proficiency with building and/or maintaining dashboards in self-service business intelligence tools such as Tableau or PowerBI
- Proficiency with using SQL to extract insights from complex healthcare data sets
- Ability to develop deep product expertise and leverage it to guide customers, solve strategic issues, and optimize platform value
- Experience interfacing with internal, cross-functional stakeholders and colleagues on the development and definition of KPIs and product enhancements
- Ability to navigate ethical dilemmas in healthcare data management and analysis while upholding professional standards and integrity
- Bachelor’s degree
Responsibilities
- Consult Platform-as-a-Service (PaaS) clients on designing an optimal decision automation program that maximizes platform value
- Translate complex client requirements into a detailed technical blueprints for development teams to leverage when implementing new clients
- Collaborate with Product, Development, Design, and Engineering teams in scoping new functionality, or enhancing existing functionality, to meet client automation needs
- Develop strategic roadmaps related to continuous improvement of decision automation performance in order to drive increased value for clients
- Analyze authorization data and leverage data visualization softwares to build and maintain analytical reports that inform internal and external stakeholders on platform performance
- Ensure client’s KPIs are met and ensure end-to-end automation success for each client through each stage of customer lifecycle
- Identify opportunities to scale and improve consultation workflows
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