Senior Manager, Risk Operations
New
Work from anywhere in CanadaFull-TimeManager
Salary160,000 - 220,000 CAD per year
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Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- Data AnalysisRisk ManagementStakeholder management
Requirements
- 5+ years of full-time experience in risk management at a fintech company.
- Experience with industry fraud prevention tools and technology.
- Experience building scalable, technology-enabled risk operations in a high-growth environment.
- Strong intuition for balancing automation, controls, and customer experience.
- Strong ability to build and maintain relationships with vendors and stakeholders.
- Capable leader with experience developing high-performance teams.
- Strong collaboration skills with technical teams (engineering, data, and product).
- Track record of facilitating a data-driven culture.
- Thrive in a fast-paced environment.
Responsibilities
- Lead the team responsible for protecting Shakepay’s platform and customers from fraud, abuse, and financial risk.
- Own workload management within fraud operations, team capacity and roadmap planning.
- Partner closely with data science to develop scalable detection systems and risk decisioning strategies.
- Implement effective risk management strategy balancing customer friction with fraud detection.
- Drive risk management technology strategy by partnering with engineering and design.
- Build comprehensive fraud insight reporting.
- Develop and implement risk management policies and procedures.
- Scale fraud operations by breaking down silos across financial products.
- Champion improvements to the user experience regarding fraud and security controls.
- Oversee vendor relationship management.
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