Director, Payments & Risk Operations
New
B
BoulevardFintech / Payments
Remote - USAFull-TimeDirector
Salary180,000 - 200,000 USD per year
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Job Details
- Experience
- 10+ years in operations, with 7+ years in payments, fintech, and/or risk
- Required Skills
- Artificial IntelligenceMachine LearningCompliance
Requirements
- 10+ years in operations
- 7+ years in payments, fintech, and/or risk
- Significant PayFac experience strongly preferred
- Demonstrated success building AI-native decisioning systems
- Experience with agent workflows, rules engines, and ML-assisted approaches
- Deep expertise in payments, acquiring, and/or risk underwriting
- Experience in fraud, chargebacks, and transaction monitoring
- Proven track record of owning portfolio-level performance
- Senior-level experience engaging with external partners and cross-functional teams
Responsibilities
- Own the full lifecycle: onboarding, pricing, underwriting, monitoring, disputes, and support.
- Define and operate against core metrics like approval rates and loss rates.
- Reimagine the payments operations stack as an AI-native system.
- Build and deploy agent-based workflows, LLM-assisted investigation tools, and real-time decisioning.
- Own portfolio-level losses and evolve risk appetite and control frameworks.
- Manage relationships with acquirers, processors, and banking partners.
- Ensure adherence to applicable regulations, card network rules, and PayFac requirements.
- Lead a high-performing team across underwriting, risk, and compliance operations.
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