Technical Support Engineer
New
W
Wowza Media SystemsMedia Streaming
India, 2nd shift covering EUFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- JavaJavascriptLinuxNetworkingSaaS
Requirements
- 5+ years related experience
- Prior Experience in providing external customer support in a Service Desk environment
- Prior experience in managing SLA’s
- Prior experience working in a SaaS environment
- Excellent verbal, written, organizational and interpersonal skills
- Real world deployment experience with live and on demand video / audio streaming, codecs, encoding technologies and media players
- Experience with networking and working knowledge of TCP, UDP, ICMP, bandwidth and latency
- Experience with different operating systems and virtualizations including but not limited to Windows, Linux, MacOS, iOS, Android, and VMWare
- Proficient in multiple environments such as Java, XLM, HTML, JavaScript
- Experience with streaming protocols including but not limited to: RTMP(S), RTP/RTSP, Apple HTTP(S) Live Streaming, LL-HLS, WebRTC, and CMAF
- Prior experience with managing cloud based deployments such as Web Servers and Cloud Based Services (AWS, Google, Azure)
- Ability to work non traditional shifts as requested
Responsibilities
- Dedication to learning ongoing Wowza product knowledge
- Work to ensure Service Level Agreements (SLA) are met
- Adhere to defined metrics and KPIs
- Contribute to the tech support knowledge base by adding and maintaining data
- Provide feedback on processes and documentation to improve customer experience
- Reproduce workflows by mirroring or using real customer configurations
- Mentor and train junior technical support staff on technical and procedural matters
- Provide unapologetic customer obsessed service and support
View Full Description & ApplyYou'll be redirected to the employer's site
