Renewals Specialist
New
S
SOCRadarCybersecurity
Egypt / AlgeriaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Arabic, English
- Experience
- 4+ years
- Required Skills
- SalesforceAccount ManagementCRMHubSpot
Requirements
- Bachelor’s degree in Business, Marketing, or a related field.
- 4+ years of experience in renewals or sales, in the MEA region.
- Strong understanding of customer service principles and practices.
- Fluent in Arabic and English.
- Excellent communication and interpersonal skills.
- Proven track record of achieving sales targets through cross-selling and upselling efforts.
- Ability to work independently and collaboratively in a team environment.
- Proficiency in CRM software such as HubSpot or Salesforce.
Responsibilities
- Build and maintain strong, long-lasting relationships with existing clients in the MEA region.
- Serve as the primary point of contact for all client-related inquiries and issues.
- Regularly assess customer satisfaction through feedback calls, surveys, and in-person meetings.
- Address customer concerns promptly and effectively.
- Identify opportunities for cross-selling and upselling additional products and services.
- Develop tailored proposals and presentations.
- Monitor account performance and customer usage data.
- Prepare detailed account reports for management.
- Collaborate with sales, marketing, and customer support teams.
- Develop and implement growth strategies for the MEA region.
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