Senior Digital Marketing Account Manager
New
CanadaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- Minimum 3 years
- Required Skills
- Project ManagementData AnalysisSEOAccount ManagementDigital MarketingCRM
Requirements
- Minimum 3 years of experience in account management, client success, or customer relationship roles within a digital marketing agency environment
- Proven experience managing recurring revenue accounts and contributing to retention, renewals, and revenue growth targets
- Strong understanding of digital marketing channels including SEO, PPC, content marketing, and website performance strategies
- Excellent communication and presentation skills with the ability to confidently lead client discussions and strategic meetings
- Experience using CRMs, project management platforms, and reporting dashboards such as ClickUp, Jira, or similar tools
- Highly organized, process-oriented, and capable of managing multiple accounts in a fast-moving environment
- Ability to work independently in a fully remote setting while collaborating effectively with cross-functional teams
- Experience working with MSP or Managed IT Services clients is considered an advantage
- Familiarity with SEO strategy discussions and collaboration with SEO, PPC, and content specialists is a plus
Responsibilities
- Manage a portfolio of B2B client accounts, ensuring strong relationships, high client satisfaction, and long-term retention
- Drive account growth through renewals, upselling opportunities, cross-selling initiatives, and strategic account expansion
- Lead onboarding processes and guide clients through activation milestones to ensure successful adoption of services and solutions
- Oversee digital marketing campaign performance, monitoring KPIs and ensuring campaigns align with client objectives and performance expectations
- Conduct regular client meetings, performance reviews, and strategic consultations while confidently managing escalations and complex conversations
- Coordinate with internal teams to ensure timely ticket resolution, service quality, and adherence to operational standards
- Encourage engagement with digital products, educational resources, and community initiatives to maximize client success and retention
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