Director, Customer Success
New
United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 8–12+ years of experience in healthcare, including at least 5 years in customer-facing leadership roles
- Required Skills
- Artificial IntelligenceStakeholder managementChange ManagementCustomer SuccessSaaS
Requirements
- 8–12+ years of experience in healthcare, including at least 5 years in customer-facing leadership roles supporting health systems or provider organizations.
- Proven success leading enterprise customer success teams and managing complex healthcare accounts in matrixed environments.
- Strong understanding of clinical workflows, care delivery operations, and healthcare systems, particularly in areas such as nursing or revenue cycle management.
- Experience leading cross-functional initiatives within startup, SaaS, health tech, or high-growth technology organizations.
- Excellent executive communication and stakeholder management skills, with the ability to influence senior healthcare leaders including COOs, CMOs, and CNOs.
- Demonstrated expertise in implementation leadership, change management, and delivering measurable business outcomes.
- Familiarity with AI, digital health, clinical decision support technologies, or healthcare transformation initiatives is highly valued.
- Ability to travel regularly to client sites and collaborate onsite with enterprise healthcare customers.
Responsibilities
- Lead and develop a team of Customer Success Executives, fostering accountability, collaboration, and high performance across enterprise healthcare accounts.
- Manage relationships with executive stakeholders including clinical and operational leaders, ensuring strong alignment between customer goals and solution delivery.
- Oversee implementation and adoption of AI-driven healthcare solutions, ensuring smooth integration into clinical workflows and operational processes.
- Partner cross-functionally with Product, Engineering, and Sales teams to communicate customer feedback and contribute to product improvements and go-to-market strategies.
- Define and monitor success metrics tied to operational, clinical, and financial outcomes, delivering measurable value to enterprise clients.
- Drive onboarding, training, workflow optimization, and change management initiatives to maximize long-term customer engagement and satisfaction.
- Support organizational growth by mentoring junior team members and contributing to hiring and team expansion initiatives.
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