Director of Enterprise Customer Success
New
E
EveLegal Technology
Remote - USFull-TimeDirector
Salary225,000 - 280,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 8+ years
- Required Skills
- LeadershipCustomer Success
Requirements
- 8+ years of experience in Customer Success, Account Management, or Strategic Partnerships within B2B SaaS
- Significant experience managing large enterprise accounts and complex renewals
- Proven track record owning and scaling enterprise customer success motions at reputable, high-growth technology companies
- Deep experience working directly with executive stakeholders
- Strong operator who can build process, accountability, and rigor
- Experience leading and developing high-performing Customer Success teams
- Comfortable with at least 50% travel
Responsibilities
- Own the enterprise customer success strategy and renewal motion for all strategic accounts
- Build strong executive relationships with enterprise customers through frequent onsite visits, QBRs, and ongoing strategic engagement
- Drive renewal outcomes across a rapidly growing enterprise customer base
- Establish a proactive, scalable enterprise success playbook and operating cadence
- Lead from the front in high-stakes customer situations
- Partner cross-functionally with Sales, Product, Support, and Leadership
- Coach and mentor a growing enterprise CS organization
View Full Description & ApplyYou'll be redirected to the employer's site
