Principal Product Manager - AI / LLM
New
USAFull-TimePrincipal
Salary171,120 - 251,600 USD per year
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Job Details
- Experience
- 8+ years
- Required Skills
- Artificial IntelligenceProduct ManagementLLM
Requirements
- 8+ years of Product Management experience.
- Focus on backend services, internal platforms, or intelligent automation.
- Deep understanding of building AI systems using contextual data.
- Familiarity with building RAG pipelines and agent tooling.
- Proven ability to drive business metrics like churn reduction and ticket deflection.
- Ability to design backend systems for high-concurrency AI interactions.
- Experience in influencing cross-functional product teams.
- Technical acumen regarding data privacy and security.
Responsibilities
- Design the Twilio Brain: Lead strategy for aggregating proprietary data into a unified knowledge layer.
- Drive Proactive Engagement: Define backend-driven AI nudges for customer interventions.
- Omnichannel Agent Orchestration: Ensure consistent agent memory and personality across platforms.
- Optimize Agent Accuracy: Establish frameworks for RAG and fine-tuning.
- Cross-Functional Integration: Partner with Product, Engineering, and Growth teams.
- Performance & Reliability: Manage LLM infrastructure costs and latency.
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