Account Manager
New
S
SliceRestaurant Technology
Remote/Mexico, 10 a.m. - 6 p.m. ESTFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English, Spanish
- Experience
- 4+ years
- Required Skills
- LeadershipData AnalysisSalesforceMicrosoft ExcelNegotiationAccount ManagementSlack
Requirements
- 4+ years of experience managing enterprise-level clients in a B2B or marketplace environment
- Proven ability to manage complex, high-value accounts
- Strong track record of individual performance
- Proven ability to handle customer complaints, escalations, or high-risk situations
- Demonstrated ability to mentor peers and lead projects
- Strong analytical ability to interpret data
- Strong interpersonal, communication, and negotiation skills
- Proficiency in Salesforce, Slack, and Excel
Responsibilities
- Oversee a team of key account managers
- Manage a small portfolio of Key Accounts
- Handle escalations, cancellations, and customer complaints
- Provide timely, proactive, and solutions-oriented support to shop partners
- Collaborate cross-functionally to apply shop success checklist
- Mentor peers and lead projects
- Interpret complex data sets into actionable strategies
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