Administrative Customer Virtual Entry-Level Assistant
Dubai, MENA regionFull-TimeEntry
Salary1,900 - 2,900 USD per month
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Job Details
- Languages
- English, Arabic
- Experience
- Basic of experience in customer service
- Required Skills
- Microsoft OfficeDocumentationData entryCRMCustomer supportGoogle Workspace
Requirements
- High school diploma required; Bachelor’s degree or diploma.
- Basic experience in customer service or administrative support.
- Proficiency with Microsoft Office or Google Workspace, especially Excel/Sheets.
- Experience using CRM systems.
- Basic English (spoken and written).
- Basic Arabic (spoken and written) preferred.
- Strong customer-first mindset.
- Excellent verbal and written communication skills.
- Strong attention to detail and data entry accuracy.
- Ability to prioritize tasks and manage multiple tickets.
- High integrity and discretion with confidential information.
Responsibilities
- Respond promptly and professionally to customer inquiries through multiple channels.
- Provide accurate information on products, services, pricing, and policies.
- Resolve complaints and escalate complex cases when needed.
- Maintain accurate customer records and service history in CRM/ERP systems.
- Prepare and update documentation such as order forms and service tickets.
- Coordinate appointments, service visits, and team calendars.
- Support internal workflows including filing and archiving documents.
- Assist with basic finance coordination and invoice queries.
- Generate reports on service volume and customer satisfaction.
- Liaise with logistics and sales teams for cross-functional support.
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