Administrative Customer Virtual Entry-Level Admin Assistant
Middle East and North Africa (MENA) region. Listing location: Abu Dhabi, different countries/time zones within MENAFull-TimeEntry
Salary1,900 - 2,900 USD per month
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Job Details
- Languages
- Fluent Arabic (spoken and written) is strongly preferred for most MENA markets. Professional English (spoken and written) is required. Additional languages (French for North Africa, Urdu/Hindi/Tagalog for GCC customer bases) are a plus
- Experience
- 1–3 years of experience
- Required Skills
- Microsoft ExcelCustomer serviceMicrosoft OfficeReportingData entryGoogle Workspace
Requirements
- High school diploma required; Bachelor’s degree or diploma in Business Administration, Communications, or a related field is preferred.
- 1–3 years of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage).
- Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting.
- Experience using CRM systems (e.g., Salesforce, Zoho, Dynamics, HubSpot) or ticketing tools is preferred.
- Fluent Arabic (spoken and written) is strongly preferred for most MENA markets.
- Professional English (spoken and written) is required.
- Strong customer-first mindset with the ability to remain calm and professional under pressure.
- Excellent verbal and written communication with clear, polite, and solution-oriented messaging.
- Strong attention to detail and accuracy in documentation, data entry, and record-keeping.
- Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment.
- Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed.
- High integrity and discretion when handling confidential customer and company information.
- Cultural sensitivity and awareness of customer expectations across different MENA countries.
Responsibilities
- Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable).
- Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures.
- Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed.
- Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance.
- Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports.
- Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams.
- Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly.
- Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination.
- Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases.
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