Mental Health Virtual Assistant (Calls, Scheduling & Patient Support)
New
W
Winning AssistantsMental Health
Workable locations: Philippines
Location: Philippines
Preferred Candidate Location: PH, 9:00 AM - 6:00 PM PDTFull-Time
Salary5 - 6 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Excellent English comprehension, speaking, and writing skills (non-negotiable)
- Required Skills
- Problem SolvingAttention to detailDocumentationCRM
Requirements
- Virtual assistant experience
- Relevant work experience in administrative, CRM, digital, or support roles
- Strong attention to detail and ability to follow instructions accurately
- Ability to work independently without constant micromanagement
- Proactive personality with a willingness to take initiative
- Open to learning, growing, and being trained
- Must be available for video meetings with your camera on
- Reliable laptop or desktop computer
- High-speed internet connection (minimum 10 Mbps)
- Noise-canceling headset
- Webcam for virtual meetings
- Quiet, professional environment
- Must be amenable to extended hours and on-call availability when needed
- Strong, professional phone presence with clear and neutral English communication
- Experience in medical/healthcare settings (mental health preferred)
- Proven ability in billing, claims follow-up, and insurance processes
- Excellent documentation skills and attention to detail
- Comfortable handling heavy call volumes and administrative workload
- Emotionally intelligent and compassionate, especially in sensitive situations
- Strong problem-solving and de-escalation skills
- Highly proactive, dependable, and self-managed
- Tech-savvy and adaptable to new systems
- Comfortable learning and adapting to new tools quickly
Responsibilities
- Handle high-volume inbound and outbound phone calls professionally
- Manage appointment scheduling and calendar coordination
- Aggressively follow up on denied/unclaimed insurance claims and billing issues
- Be available on-call for extended hours when needed
- Assist in handling mental health crisis calls
- De-escalate callers calmly and professionally when possible
- Immediately notify the clinician and/or appropriate authorities when escalation is required
- Act as a first point of contact and triage support (no clinical intervention required)
- Insurance verification for patients
- Patient data entry and EMR/EHR management
- Re-engagement calls to prospective patients who did not convert
- Assist with extensive documentation and note-taking
- Submit prior authorization forms promptly
- Handle patient communications and appointment confirmations
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