Senior Product Manager, FinCrime
New
M
MonzoFintech
London/Cardiff/UK RemoteFull-TimeSenior
Salary110,000 - 135,000 GBP per year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Machine LearningProduct Management
Requirements
- Proven experience in product management, ideally within fintech or scale up companies, working in complex, ambiguous problem spaces where the tech is changing rapidly
- Strong understanding of automation, AI-driven tooling, and operational efficiency improvements
- Experience working with cross functional teams, especially operational teams to deliver impactful solutions
- Ability to make decisions balancing difficult trade offs e.g. balance speed vs. accuracy, while maintaining a seamless customer experience
- A data-driven mindset, with experience using insights to drive product decisions and measure success
- Comfortable working on data-led, complex technical products - with ML engineers
Responsibilities
- Optimising Fincrime Investigation Workflows: Reduce handling time while maintaining or improving decision accuracy, particularly for high-effort tasks
- Scaling Automation & AI-first Solutions: Drive towards 100% automation where human intervention is only required in complex cases or when necessary for customer experience.
- Enhancing Tooling for COps (Customer Operations): Improve existing tools and build new solutions to reduce manual efforts, increase efficiency, and streamline investigations.e.g. Reduce reliance on outside tools by integrating more workflows into BizOps (our internal tooling) and improving usability
- Improving Demand Forecasting & Workforce Planning: Enhance forecasting capabilities to support central Workforce Management (WFM), optimizing capacity planning and scheduling to drive cost savings and improve customer experience (e.g., reducing idle time and customer wait times).
- Driving Cultural & Process Improvements: Improve investigator incentives, skills leveling, and training to create a more efficient and high-performing team.
- Identify opportunities for efficiency improvements without compromising quality of decision & customer experience
- Lead a cross functional squad, across risk, engineering, data, machine learning, and operation to develop and deliver on the strategic product roadmap
- Build new toolings and/or improvements to existing toolings to help COps improve their efficiency
- Collaborate closely with our Ops Collective to deliver improvements to forecasting & planning; so that we have the right people, at the right place and the right time
- Act as the central point of execution for our strategy/ vision to move towards building AI-first solutions such that our scale accelerates risk reduction
View Full Description & ApplyYou'll be redirected to the employer's site
