CRM System Administrator
New
L
Libertex GroupFintech
Serbia. Montenegro. Georgia. Turkey. ArmeniaFull-Time
Salary not disclosed
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Job Details
- Languages
- English level: B2+ (Upper-Intermediate/Advanced).
- Required Skills
- SalesforceRESTful APIsDocumentationReportingTrainingTroubleshooting
Requirements
- Strong experience in CRM administration, including permissions, workflows, custom architecture, and system optimization.
- Knowledge of virtual phone systems, AI tools, APIs, integrations, and third-party platforms.
- Advanced skills in formulas, data validation, reporting, dashboards, and data integrity management.
- Ability to analyze business needs, improve operational workflows, and implement cross-functional solutions.
- Experience in troubleshooting, user support, training, and documentation.
- English level: B2+ (Upper-Intermediate/Advanced).
- Comfortable working in a fast-paced, changing environment with a focus on continuous process improvement.
- Strong analytical, problem-solving, communication, and organizational skills with the ability to work independently and cross-functionally.
- Detail-oriented and highly organized.
- Experience configuring CRM platforms such as Salesforce, Intercom, Freshdesk, or similar; experience with self-hosted CRM systems is a plus.
- Previous experience with CRM systems in the trading or iGaming industry is preferred.
Responsibilities
- Understand Customer Support operations, challenges, and goals, improving processes through CRM administration and consultation.
- Manage and optimize CRM settings, including user permissions, workflows, custom objects, reports, dashboards, and approval processes.
- Administer virtual phone systems, AI solutions, integrations, APIs, and third-party tools to ensure smooth cross-functional operations.
- Analyze system and team performance data to provide operational insights and improve productivity.
- Collaborate with teams to gather business requirements, implement solutions, and support troubleshooting, training, documentation, and data integrity.
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