Senior Online Reputation Manager
New
Source API remote eligibility restrictions: Georgia, Poland, Serbia, Spain, Thailand Our international team of 1200 professionals and digital nomads works all over the world. Our teams of digital nomads work remotely from Cyprus, Malta, the USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia and many other locations.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience
- Required Skills
- SEO
Requirements
- 3+ years of experience in online reputation management, brand strategy, and communications
- A proven track record of building and scaling reputation programs, including creating guidelines and leading cross-functional efforts
- Solid experience with digital PR (Trustpilot, Sitejabber), SEO, and search visibility strategies
- Strong understanding of online communities like Reddit, Quora, and vertical-specific forums
Responsibilities
- Monitor and influence how the brand is presented in AI-generated search results (e.g., ChatGPT, Gemini), by improving the reputation across authoritative platforms frequently referenced by LLMs (e.g., Trustpilot, Sitejabber, Reddit, Quora)
- Design strategies for leveraging Reddit and Quora not only for sentiment shaping, but also as emerging sources of qualified organic traffic and brand discovery
- Collaborate with AI/SEO specialists to ensure reputation signals (reviews, user-generated content) are consistently indexed and recognized by search engines and generative AI models
- Analyze the impact of reputation and community management on core business KPIs
- Develop company-wide playbooks, systems, and workflows for reputation and review management
- Partner with the Customer Support team to process and respond to user feedback
- Lead SERM (Search Engine Reputation Management) efforts to improve branded search visibility
- Build and test hypotheses to optimize SERM performance metrics
- Analyze customer pain points in reviews and translate them into actionable hypotheses for the Growth Hacking team
- Contribute to SEO and PR initiatives by creating or coordinating content tied to review and reputation strategy
- Work cross-functionally with Customer Support, Social Media, PR, Marketing, and Product teams
- Establish analytics-based systems to monitor, report, and mitigate reputation risks proactively.
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