Operations and Support Associate

New

Remote Position, US Eastern Time hoursFull-Time

Salary not disclosed

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Job Details

Required Skills: Data AnalysisMicrosoft ExcelProblem SolvingTime ManagementProcess improvementGoogle Sheets

Passionate about supporting clients and their families in providing life-changing behavioral healthcare
An empathetic communicator who can understand and connect to a broad range of clients, families, and their needs
Able to handle client interactions across phone, text, and email, demonstrating warmth and empathy, with a focus on de-escalation when necessary
Passionate about using AI to improve your own productivity and productivity of the team
Responsive, flexible, and attentive to detail with the ability to manage priorities across multiple client processes, inquiries, and projects
Demonstrated strengths in planning, time management, problem solving, and attention to detail
Ability to work US Eastern Time hours
Experience with Google Sheets or Excel, with the ability to manage reporting

Communicate directly with clients and their families to support client onboarding, scheduling, and ongoing care
Partnering closely with our therapists and psychologists to help with seamless coordination of care
Identify new opportunities to enhance client operations and support workflows and supporting the setup of new client engagement strategies
Tracking and reporting operational performance across relevant KPIs, and conducting deep-dive investigations to understand the “why” behind how metrics are performing
Analyzing operational data to identify bottlenecks (e.g. time-to-first-appointment) and launching experiments to improve them.
Supporting the development and implementation of automated scalable processes to improve operational efficiency, and system and data improvements
Working cross-functionally with operations, leadership, and clinical teams

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