- Communicate directly with clients and their families to support client onboarding, scheduling, and ongoing care
- Partnering closely with our therapists and psychologists to help with seamless coordination of care
- Identify new opportunities to enhance client operations and support workflows and supporting the setup of new client engagement strategies
- Tracking and reporting operational performance across relevant KPIs, and conducting deep-dive investigations to understand the “why” behind how metrics are performing
- Analyzing operational data to identify bottlenecks (e.g. time-to-first-appointment) and launching experiments to improve them.
- Supporting the development and implementation of automated scalable processes to improve operational efficiency, and system and data improvements
- Working cross-functionally with operations, leadership, and clinical teams
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