BPO Sales Director - Insurance
New
United StatesFull-TimeDirector
Salary155,290 - 287,574 USD per year
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Job Details
- Experience
- 10+ years of experience in BPO/Business Process Services sales
- Required Skills
- Artificial IntelligenceCustomer serviceGenerative AI
Requirements
- 10+ years of experience in BPO/Business Process Services sales with a deep understanding of transformative outsourcing models.
- 7+ years of experience of demonstrated success having sold large, complex, global BPO deals (>$20M TCV).
- 5+ years of recent industry experience selling Transformative Customer Experience/Customer Service and Industry Specific Core value chain deals.
- Subject Matter Expert in the Insurance (P&C, L&A) industry.
- Ability to bridge business value with enabling technologies such as AI (agentic & generative), analytics, core industry specific administrative platforms and automation.
- Entrepreneurial mindset with the ability to navigate matrixed environments and influence cross-functional teams.
- Track record of exceeding sales targets and contributing to revenue growth.
- Strong financial acumen and ability to structure complex deal constructs.
- Exceptional executive presence, communication, and relationship-building skills.
Responsibilities
- Market-maker who originates deals proactively, establishing relationships with decision making buyers of the service.
- Utilize a consultative approach to understand the unique challenges and goals of the prospect organization and develop a customized transformative BPO/BPaaS proposition, leveraging AI and technology automation.
- Lead the end-to-end sales cycle, collaborating with solution architects, pricing teams, legal, operations, etc., to structure competitive multi-million-dollar ACV BPO deals.
- Develop and execute a strategic go-to-market plan to create market awareness and demand.
- Build strong executive-level relationships with prospective decision makers and stakeholder influencers, including COO’s, CIO’s, CFOs, and Heads of Operations.
- Stay current on industry and AI/technology trends, competitive positioning, and emerging technologies relevant to BPO and digital operations.
- Serve as a thought leader in the market and contribute to brand elevation via participation in industry forums, panels, and client advisory boards.
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